- Bikes priced to sell
I have dropped the price on my bikes, and now have my ASX up for sale. Be sure to check them out:
Popularity: 34% [?]
- Styles upon styles
Just a few classics sitting on my hard drive….that time of year again.
Elliot sets the table over Mark and Maverick in the background.
Elliot and I share a moment.
Old school inside line(me).
Look at that extension! :-p
Popularity: 25% [?]
- The family that blogs together
So my whole family is a bunch of nerds. I think we have five or six blogs between 3 of us, and the really nerdy ones in the family have workshops that are bigger than my condo.
Today, my mom sent me a recent post from her blog in tribute to her Uncle Charlie. I wanted to post my own tribute here, to Charlie and to my Mom for always picking up new technologies and using them to contribute positively. I honestly think 10 and 20 years from now I will be trolling through these posts with quite a fond recollection of these wild west days of user driven content.
Popularity: 19% [?]
- Apple Customer Service Report – WTF
I decided to upgrade my system last week, and outfitted my home office with a nice mac pro, complete with dual 20″ displays. I spend much of my waking life at the computer so I figured it was worth it to splurge and I made the conscious decision to pay that extra cash to get more than enough hardware, and the option of being on Leopard instead of Vista. I am fully impressed and satisfied with the systems performance and interface BUT when I set things up I realized the build was mis-configured!
The system was not installed with the optical DVD drive I had purchased! I am shocked. I could have bought a car for the money I paid! I figured the three business days it took them to ship the system was a QA cycle. What happened?
Today I got on the phone with a customer service rep to address the situation. No biggie, I figured, I’ll just get them to send me the part and I can either install it myself or bring it over to the Apple Store. I have heard from Apple service folks before that the online store and the physical store location are two different entities, but certainly they can communicate on a service issue like this. NOT THE CASE! “We can’t really do that, they are totally separate.” was all the rep could offer me.
“OK Fine”, I said. “Send me the part.”
“Well, I am going to have to process this as a return because we don’t sell that part online.” the rep stammered.
“What? I don’t get that. There is obviously a part missing, get your hands on it and ship it to me.” I was getting a bit heated at this point.
“Well,” he explained, “the part comes from our shipping center, and I don’t have the ability to get the one you need.”
“So really this is a communication problem with your warehousing and fulfillment infrastructure? ” I proposed for him.
Silence.
This didn’t seem to be going anywhere for either of us at this point so the rep changed his strategy and asked if I wanted some free speakers. I conceded and settled for a copy of Office 2008 instead and am going to have to part with my brand new precious system for a few days to get it reconfigured. As a customer I was very dissatisfied my customer service experience, and as a share holder I am worried about the communication and quality assurance problems I uncovered. I don’t think it’s unreasonable to expect more and certainly hope someone at Apple is reading this post; my contact info is on the About this Site page if you care to take this off-line.
Popularity: 22% [?]
- WSOD Blog Post
This is a quick post for Client Solutions. If you were able to make my presntation, I’d love to hear what you think. Please comment below.
Thanks!
Adam
Popularity: 22% [?]
- Another fun day out at The Pass
Good times were had this Saturday with a few friends in some really creamy snow. It wasn’t the deepest day I have skied but the snow was hero, and some of the bonier lines are now filled in. Here are a few shots from Rush and the Diving Board. Thanks to Eric for the photos.
Luke on the Diving Board
Me entering Rush
Luke entering Rush
Popularity: 25% [?]
- Bike Sale
So it’s time to make some room in the stable. I am currently selling 3 bikes and working on getting a 4th ready to sell. Check out the for sale links on the left if your looking for some new wheels.
Popularity: 29% [?]
- A New Whip
So after the catastrophic failure of my old fork I decided it was time to replace the Dirt Jumper. I decided to go with the Transition Trail or Park. It’s a longer frame than my P1 allowing me enough room to x-up and a new manual balance point that I am still finding. Overall though the steel frame makes for a sweet ride and the Rock Shox Argyle is responsive and easy to adjust.
I have taken the ride out now a few times, and have quickly stepped up to my regular lines, and even some new street moves. Here I am jumping the same jump that broke my last ride. Thanks to Shawn for the riding shot.
Popularity: 22% [?]
- RIP Billy Poole
I want to extend my thoughts and prayers to Billy Poole’s family and friends. According to reports Billy died tragically while filming with Warren Miller Entertainment. I won’t forget the few runs I shared with Billy, who insisted on getting up side down on just about any feature on the hill. Like most top skiers I have met Billy was fueled by enthusiasm for the career he was growing into. I am sure Billy would like us to remember his skiing. Here are a few clips he left us with.
Popularity: 20% [?]
- Robbie Maddison 322′
New World Record jump in honor of the late Evil Knievil.
Popularity: 18% [?]
